About the Mission:
This is not just a job, this is about becoming a part of the mission that transforms individuals’ lives. Those who have suffered chronic knee pain face many challenges. They often have seen many specialists but have not found relief. They are unable to work…unable to enjoy life…in many ways, they have lost hope. And that can all change in an instant…if they only knew there is help and hope for them. Joint Regeneration Center of Utah offers life-changing solutions to patients that literally gives them new life.
About the Job:
Title: Medical Assistant
Report: Provider Manager
Class: Hourly, full-time
Manages Others: No
Objective:
Support the mission of ending patients’ needless suffering through communicating, coordinating, enrolling, supporting, servicing and caring for patients.
Summary:
This position is focused on establishing and creating relationships and delivering excellent service and follow-up for patients. We want those we help and serve to be delighted in how they are supported, serviced, and cared for.
The ideal candidate will be experienced in handling a wide range of patient, administrative, and support related tasks and will be able to work independently with little or no supervision. This person must be a “people person” and be exceedingly well-organized, flexible and enjoy the challenges of a growing medical practice.
Primary Responsibilities:
Coordinate all aspects of the patient experience
- Create and nurture relationships with prospects and patients to strengthen bond so they are inspired to take action and get the care they need with our help and support
- Email, phone, and text communication—answering inbound inquiries and proactive follow-up and tracking
- Scheduling patients, verifying insurance, updating medical charts
- Update and maintain prospect and patient database, run reports, email marketing campaigns, etc.
- Maintain and organize all files, documents, images/videos
- Project coordination of a variety of organizational projects.
- With direction, assist in organizing office operations and procedures
- Assist with creating, updating, and maintaining internal form letters, templates, and other documents required for HIPAA compliance
- Occasionally attend and represent Nu Life Medical (NLM) at various local networking events.
- As necessary, attend local educational classes, seminars, and meetings pertaining to coordinator duties.
- Document within EMR system with appropriate guidelines
- Complete and manage inventory orders within the office
- Assist provider in medical procedures including imaging (xrays), vitals, pre-filling syringes, etc.
Attributes:
- Loving and caring individual that loves people
- Self-starter with creative problem-solving experience
- Organized and detail oriented – Multi-tasker
- Excellent communicator – Enjoys engaging individuals on a personal level & building relationships
- Ability to work both independently and as part of a team
- Able to gain support of co-workers in order to accomplish tasks that involve multiple positions
- Adaptable: Flexibility in tasks & schedule: Able to juggle multiple dynamic workflows at one given time
- Organized: Plan & stay ahead of deadlines – Ability to manage time & resources
- Ownership: Embraces challenges, recognizes opportunities, and desires to evolve: Eager to grow & develop
Essential Skills:
- Required: People person—love spending time with and helping people
- Required: Excellent written & spoken English – Excellent grammar.
- Preferred: Experience in medical insurance verification of coverage and benefits
- Preferred: Extensive experience in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, Publisher).
Additional Info:
This position is full-time based in our Salt Lake City office. Typical work hours 9 am to 5 pm or 8 am to 4pm, M-F. Some evenings/weekends/holidays may be required during periods of operational anomaly.